Refund policy

Return policy

Return and Refund Policy

Cancellation Policy:

  1. In case there is an order cancellation, please do so within 24 hrs. Once the product is shipped it can not be cancelled using our website

Return Policy:

  1. The standard return window is 7 days.
  2. To start a return, you can contact us at admin@ratnarituals.com.

  3. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  4. If your return is accepted, we’ll send you details for return. Items sent back to us without first requesting a return will not be accepted.

  5. You can always contact us for any return question at admin@ratnarituals.com.

  6. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.

  7. Return/Exchange charges may apply on case to case basis.

NOTE FOR RETURN

  • The items should be unused and unwashed for hygiene reasons.
  • The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
  • Customized products cannot be returned or exchanged
  • Return/Exchange requests that are not raised within the return period (Refer product page) the product would not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@ratnarituals.com.